Some Helpful Faqs

 

Are online payments secure?
To protect your data from unauthorised access by third parties, we use tested encryption technologies. With the SSL (Secure Socket Layer) and 3D Secure procedures, all orders and credit card data is transmitted to us in encrypted form and treated confidentially.

Are you a UK Company based here in the UK?
Yes. Our company name is Quidson Ltd with registered company office based in London. Our fulfilment centre is based in the the UK. Quidson Ltd trades as Knightswatchlondon.com

How do I get free shipping on Knightswatch London?
We have set our prices at a point where we can offer you the best value and affordable prices. We pride ourselves being able to offer all customers free shipping and free returns if needed.

Can I change or cancel my order?
Of course, you have the right to change your mind. But please note, Monday- Friday we do dispatch “Live Time” and all stock orders are dispatched within 2 hours of order being placed. If you need to cancel or change, please contact us immediately, otherwise the order will be on its way to you. If this happens, then we will work with you find a successful conclusion.

Where is my refund?
Please see our Returns & Refunds Page for more information.

How do I contact you?
Please, always feel free to email us on info@knightswatchlondon.com. We strive to answer all customers within 24 hours. Holidays and Peak times this can be longer.

What is PU Leather
Well, PU leather is simply artificial leather, known also as vegan leather.
It was created to look and feel like leather but without having to use real animal skin.

Pros & Cons of PU Leather
If you are on the fence when it comes to deciding if you want artificial over genuine leather, it is best to look at the pros and cons of PU leather.

PU Leather Pros:
PU Leather costs less than genuine leather because it is easier to manufacture.
PU doesn’t absorb water which makes it easy to clean.
100% PU leather is vegan.
PU leather can be made into a variety of colours and styles.
Unlike leather, PU leather doesn’t dry out over time.
Better for sustainability because it uses fewer resources to make.

PU Leather Cons:
Can look fake and synthetic but real leather is TWICE the price!
Isn’t breathable like genuine leather.
Can smell of chemicals or plastic.
Easily wears over time and can crack, which means it doesn’t last as long as real leather.
Can puncture or tear easily unlike genuine leather.
PU leather doesn’t develop the same lustre or patina as real leather over time.

What is Faux Fur
Fake fur, also called faux fur, is known as pile fabric, which is engineered to have the appearance and warmth of animal fur.

I buy clothes and shoes on other sites. But sizing has become small. Should I buy bigger?
This is something that has been a problem for everyone for years. Each brand differs in sizing, even though we all work off the general sizing rules. Different styles like straight cut to slim fit will differ significantly, and our advice; if it is a slim fitting or non-elasticated item, then do consider a size up.
If its shoes your looking, then again there are so many different scenarios in design as to why a size 9 in one brand maybe a size 10 in another. Pointed shoes especially, on average 2-3cms are not foot space and purely for fashion. These types of shoes are always best sized up.

Who will deliver my order?
We currently ship with multiple carriers. Royal Mail & Evri for UK orders, and Dpd for Ireland order.

The tracking number you sent me for my order is giving no information. Has my order been dispatched?
Yes. We dispatch all orders same day up to 3pm and within 2 hours of you ordering. Please allow later on the same dispatch evening for tracking to activate.